Website FAQ's


How do I buy tickets?
Click on the artist you are interested in to view further package information. Below the package details are links to the various sites that are selling the S.J.M.VIP packages.
The ticket agent site says there are no packages available?
Please click on another ticket link or try the venue’s website. VIP packages can be available across multiple agents.
I haven’t received my VIP tickets in the post, what should I do?
Please contact the ticket agent you purchased your tickets from. This information can be found on your booking confirmation email.
My VIP tickets are on box office collection, how do I collect them?
Tickets can be collected on the day of the performance from the venue box office. For further information please contact your ticket agent or the venue direct.
I have received my tickets, but they do not say VIP?
Not all our tickets will have the word VIP printed on them. Please refer to your confirmation email if you are unsure.
I have purchased my VIP tickets, what happens next?
Closer to the event you will receive an email outlining further details of the package you have purchased. If you have not received this information within 48 hours of the event, please contact us direct via this website.
I have received my tickets, should I have a separate VIP ticket too?
You will not receive an additional ticket for the VIP package you have purchased. You will have a ticket to gain entry into the event and you will need the name of the lead booker and a form of ID upon on arrival at the check in desk.
The event was cancelled, what do I do?
Please contact the ticket agent you purchased your tickets from. They will advise on the options available to you.
I bought the tickets as a gift for someone, do I need to be there on the night?
Please contact us via this website to discuss further
I can no longer attend the event, can I get a refund?
Please contact your point of purchase to discuss the options available to you

Package Information

Does my VIP ticket include meeting the artist?
Unless outlined in the package purchased, there will be no opportunity to meet the artist.
Can I pay extra to meet the artist?
Unless outlined in the package purchased, there will be no opportunity to meet the artist.
Do I get a car park space with my VIP ticket?
Unless outlined in the package purchased, parking is not included in your S.J.M.VIP package
Does my VIP ticket include complimentary food and drink?
Unless outlined in the package purchased, there is no complimentary food and drink included in your package.
Will I have access to a VIP bar?
Unless outlined in the package purchased, there is no access to private bar facilities or table service.
My VIP package includes a gift, what is it?
To ensure the exclusivity of the VIP package the merchandise element of the VIP package will be available at the venue only.
Where is my merchandise?
We do not dispatch any merchandise in advance, you will collect it from our VIP check in desk on arrival. You will receive details of timings closer to the event. If you have not received this information within 48 hours of the event then please contact us direct via this website.
Does my VIP ticket include a fast track queue into the venue?
Unless outlined in the package purchased, there is no fast track entry or dedicated door into the venue.
The contents of my package has changed, why?
Every reasonable effort will be made to provide the package as advertised or confirmed. We do however reserve the right to substitute any element for a suitable equivalent.
My VIP ticket includes early entry, but I am going to be late, what do I do?
Please go to the check in when you arrive, you may miss the early entry but you will still be able to enter the show and collect any merchandise included.


At SJM VIP, we want everyone to have the opportunity to experience live music and events. The information provided in this guide, is designed to give as much accessible information as possible, and to point you in the right direction of where to find this.
Ticket agents and Venues
Our site is the hub for displaying all available VIP packages for each artist we sell for. When you click on the artist, within that page there is specific package information displayed. Further down is the ‘Buy Tickets’ option.
This will show you each of the ticket agents that are selling the VIP packages which looks like this:
Each ticket agent will have its own access information via their website. This is generally available via an accessible tab or icon displayed on their site or via their accessible information on their website. If you struggle to locate this then please email us here so we can point you the right direction.
When you click on this, it will detail further information about how to make an accessible booking. The majority of information links directly to the venue’s website. Most venues prefer to manage their own accessible enquiries and bookings as they know their venue and space.
Bookable Access Facilities
We provide a 2 for 1 ticket scheme to those individuals who need to bring an assistant/carer to the gig. As there are multiple ticket agents on our website, please see the individual accessible information for further direction on this.
In order for ticket agents to ensure they are providing this facility to the right people; evidence of disability will need to be provided within a reasonable time frame in order for the booking to be honoured. Further information will be sent to you (by your ticket agent) once you have made your booking with how to provide your proof. This may include Disability Living Allowance, Personal Independence Payments, Blue Badges, Access Card. Ticket agents appreciate that everyone's situation is circumstantial and are happy to accept other forms of identification on a case-by-case basis.
Please note, that a 1 x free carer ticket will gain general access to the show as well as to support you during any VIP activity. However, they will not allow you to redeem any of the VIP elements such as gifts and photos with the artists if they in turn are part of the package. If the carer wishes to take advantage of the VIP experience, then a fee of the difference between the general ticket and the VIP package will need to be paid. Please email us here to enquire into this further.
For some events, ticket agents have an online designed system which allows you to select an 'accessible ticket'. A free carer ticket is automatically added to this booking, and evidence is required to be provided within a reasonable time frame (event/ticket agent dependant). Further information will be sent to you once you have made your booking (by your ticket agent) with how to provide your proof.
Some venues allow you to book accessible tickets direct via their website. We ask that you check the venue listings and/or the venue website for further information. Most details are included via the ticket agent’s website.
Travel Guide
The majority of venues have information of 'how to get there' on their website pages. We recommend visiting their website and/or social media pages for further information.
Customers With Medical Requirements
If you have medication that you must take with you to the venue, we ask that you contact the venue directly in advance of your attendance to confirm their policy. Most venues will require a prescription to coincide with this.
Access to Performance
If you require any audio enhancement such as a hearing loop, please check with the venue directly. For expected high profile shows, we recommend liaising with the venue prior to the onsale to ensure that this type of requirement can be met, to avoid any disappointment.
For British Sign Language (BSL) performance enquiries - please reach out to us as soon as possible to enquire further. Requests of this nature depend on various factors including space, venue, event and capacity. Please email us here with the event and venue information to query further prior to booking.
Assistance Dogs
We understand that some customers may require an assistance dog. Please notify the venue of this ahead of the event.
Stage Effects and Strobe Lighting
If you are sensitive to strobes or certain types of lights and/or effects, we ask that you get in contact with us here make sure that you can attend. Please check this prior to making the purchase of non-refundable tickets.
Additional requirements during the VIP experience
Please notify us as soon as you have made your booking, if you have any additional requirements for your VIP experience. You can email us here
You will be emailed with your full VIP package information prior to the event. If you require this in a specific format (eg large print) please just let us know by emailing here
Other Information
VIP tickets in general are down to a limited allocation due to the nature of the tickets and the exclusivity of the product. With this in mind, if there are no VIP tickets available then this will mean that the allocation has been sold and we cannot provide any further tickets. If this scenario crops up then you can recheck with the relevant ticket agents closer to the time of the event, but in most cases, it is unlikely that further tickets will become available.
Working with various ticketing sites and in turn hundreds of venues, we aim to provide as much access information as we possibly can. We are always looking at ways to improve our accessible information. If you have any suggestions at all about how we can develop our services, we would love to hear from you. Please email us here


What items are permitted within the venue?
Every venue is different, please refer to their specific website for up to date information. Please direct any questions regarding permitted items to the venue direct.
Where do I download my photo?
Please click on page ‘Download Photo’ and enter the code that you received within your email / letter detailing the VIP package.
How do I make a complaint?
We are sorry to hear you are unhappy, please contact us direct via this website.